Cancellation & Refund Policy
Hassle-free cancellations and quick refunds. Your satisfaction is our priority.
Last Updated: December 2025Easy Cancellation
Cancel anytime before dispatch
7-Day Returns
Return within 7 days of delivery
Quick Refunds
Processed within 5-7 business days
Order Cancellation
Before Dispatch Full Refund
- Cancel anytime before order is dispatched
- 100% refund processed within 5-7 business days
- Cancel through your account dashboard
- Or contact our support team directly
After Dispatch Limited Options
- Orders cannot be cancelled once dispatched
- You may refuse delivery upon arrival
- Initiate a return after delivery
- Return shipping charges may apply
Important: Custom or made-to-order products cannot be cancelled once production has begun. This includes customized lighting fixtures and special-order items.
Return Policy
Returnable Items
- Returns accepted within 7 days of delivery
- Product must be unused and in original packaging
- All tags and labels must be intact
- Electrical products must not have been installed
- Free pickup for defective products
Non-Returnable Items
- Products that have been installed or used
- Custom or made-to-order products
- Products without original packaging
- Products damaged due to misuse
- Products with missing tags or labels
Refund Timeline
| Refund Scenario | Processing Time |
|---|---|
| Order Cancellation (before dispatch) | 5-7 Business Days |
| Return Approved | 7-10 Business Days after product received |
| Defective Product | 5-7 Business Days after verification |
| Wrong Product Delivered | 5-7 Business Days after verification |
Refund Methods
Refunds are credited to the original payment method used for purchase.
Credit/Debit Card
5-7 business days
UPI/Net Banking
3-5 business days
Wallet
24-48 hours
Store Credit
Instant
Pro Tip: Choose store credit for instant resolution! Store credits never expire and can be used on any future purchase.
How to Request a Return/Refund
Log In to Your Account
Sign in to your Econstru account using your registered email and password.
Navigate to My Orders
Go to "My Orders" section and select the order you wish to return.
Initiate Return Request
Click "Request Return" and select the reason for return from the dropdown.
Upload Evidence (If Required)
For damaged or defective products, upload clear photos or videos as evidence.
Await Confirmation
Our team will review your request and respond within 24-48 hours with next steps.
Damaged or Defective Products
Report within 48 hours of delivery with photos/videos of the damage
Do not install or use defective products to maintain return eligibility
Free replacement or full refund will be provided for verified defects
Free pickup will be arranged at no extra cost to you
Need Help with Returns?
Our support team is available to assist you with any return or refund queries.